If you wish to make a claim concerning a Stelton product that is not purchased on our webshop, you must contact the shop where the item was purchased. If you received the item as a gift, you must find out where it was purchased and contact this shop. The personnel of the shop will test and evaluate the product according to Stelton’s guidelines and let you know if the claim is accepted.

Under EU Consumer Law, legislation you have a 24-month right to invoke a lack of conformity on goods purchased at partners’ shops and from stelton.com, when you still have the bill or invoice. This means, depending on the individual situation, you can either get the item repaired or exchanged or get a reduction in the price. This assumes, of course, that the claim is justified and that the defect or damage is not a result of improper use or other damaging behaviour. Claims must be made within a reasonable time after you have discovered the defect/damage. Claims made within two months after the defect/damage is discovered will always be considered timely.